Bezaleel Business Development Training Courses - Bez Mystery Shopping QoS/QoP Evaluation Strategy

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  • Excellent course content and the examples discussed were excellent. In terms of delivery, most presentations were well structured.
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Bez Mystery Shopping QoS/QoP Evaluation Strategy
Business Development Courses

Introduction

A field based research technique developed by our team of service excellence consultants. It uses trained independents posing as customers visiting your branches/outlets/offices /customers/markets to gauge the quality of your products and service delivery respectively. We could do same on your competitors at your request.

The customer's viewpoint is crucial to the success of your business, and it is one of the recognized indices in the marketing and customer service aspects of a world class business.


Modus Operandi

Our team works with your team to develop evaluating criteria. The primary focus covers areas such as sales skill, service delivery, ethics, compliance and corporate governance, competitors, offering, cleanliness, employee engagement, recovery from service errors, technological functionality, new products, etc.


Benefits of this training programme

  • In addition, mystery shopping creates a competitive edge for your business
  • It helps in your development, evaluation, and retention strategies
  • It gives an independent and unbiased feedback on employee performance which could be used for employee recognition and other reinforcement initiatives
  • It provides useful information and data to improve and upgrade systems and processes
  • It provides essential, immediate and person-to-person feedback on the level of employee engagement in the organisation
  • It is a means of training needs and sales opportunities identification
  • It is an organisational learning tool
  • Mystery shopping reinforces an ethical working environment

Fraud Alert!!!


Beware of False Recruitment exercise, Improper use of BezaleelConsulting’s name and its e-mail address (bezconsultrw@yahoo.co.uk).


recruitment scamBezaleel Consulting Group, a strategic HR Consulting firm, has come to the knowledge of the false recruitment information allegedly posted by us in several media outlets, advertising job positions in an airline.

Additionally, fraudulent job offers have reportedly been sent via emails by individuals purporting to be the Human Resources (HR) Manager of Bezaleel Consulting, with the intention to defraud unsuspecting candidates.

Bezaleel Consulting hereby dissociates itself from such false job recruitment information and offer of employment contracts published in any newspaper, web sites, emails and others. Bezaleel Consulting did not make nor authorise any such publications.

Members of the general public are hereby notified that:

Do not make any type of payments for job vacancies. Any demand for such payment is unprofessional, unethical and ungodly.

Signed
Management
Bezaleel Consulting Group

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