Bezaleel Soft Skills Training Courses - Internal Customer Relationships

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  • Excellent course content and the examples discussed were excellent. In terms of delivery, most presentations were well structured.
  • The programme was enlightening. I appreciate the personal experiences that were used for illustrations.
  • I appreciate your workshop to be one of the best I have so far attended. I wish that your excellent performances should continue as far as the company exist.
  • I have high regard to your lectures and way of explaining things to our understanding module by module. You are preferred above others. Keep it up.

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Internal Customer Relationships
Soft Skill Courses

Introduction

Creating value for customers involves sets of activities by various departments and individuals within your organisation. This value is however ensured and enhanced when your employees assist one another in these all important assignments - creating value, and preventing value migration!

Your entire team is encouraged to internalise the concept of the internal customer - the process in which a department or an individual sees the next in the firm’s operations as a customer, thereby giving such all the fanfare, attention, care, etc. that a customer deserves.

Learning Points

  • The internal customer relationship works
  • It is built on the fact that except those having the responsibility for quality customer care (the entire team) are first partakers of excellent treatment/service, they are often oblivious of its essence, requirements and impact on the bottom line and the health of the business
  • Engagement: It creates an intimacy between your employees and their work, and makes them genuinely feel part owners of the business through their contributions
  • Your employees learn to appreciate their self worth, thereby developing self confidence to meet clients’ expectations
  • Causes, problems and remedies of stress
  • Zero Defect; Zero Defection: Lastly, a robust ICP results in quality products and people; customer and employee loyalty

This programme is designed to reinforce a work attitude in which boundaries (vertical, horizontal, external, etc) are no barriers to success.


Learning Points

  • Employees as Service Guarantee
  • Habits of Visionary Companies
  • Employee Engagement & Alignment
  • Team Building/Teamworking
  • Discipline without punishment
  • The New Workplace
  • Synergistic Relationships, cases, role plays, etc.

Fraud Alert!!!


Beware of False Recruitment exercise, Improper use of BezaleelConsulting’s name and its e-mail address (bezconsultrw@yahoo.co.uk).


recruitment scamBezaleel Consulting Group, a strategic HR Consulting firm, has come to the knowledge of the false recruitment information allegedly posted by us in several media outlets, advertising job positions in an airline.

Additionally, fraudulent job offers have reportedly been sent via emails by individuals purporting to be the Human Resources (HR) Manager of Bezaleel Consulting, with the intention to defraud unsuspecting candidates.

Bezaleel Consulting hereby dissociates itself from such false job recruitment information and offer of employment contracts published in any newspaper, web sites, emails and others. Bezaleel Consulting did not make nor authorise any such publications.

Members of the general public are hereby notified that:

Do not make any type of payments for job vacancies. Any demand for such payment is unprofessional, unethical and ungodly.

Signed
Management
Bezaleel Consulting Group

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