Bezaleel Customer Care, Marketing & Sales Training Courses - Service Excellence and People Skills

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  • I appreciate your workshop to be one of the best I have so far attended. I wish that your excellent performances should continue as far as the company exist.
  • Excellent course content and the examples discussed were excellent. In terms of delivery, most presentations were well structured.
  • The programme was enlightening. I appreciate the personal experiences that were used for illustrations.
  • I am extremely pleased with what I saw at Bezaleel Consulting Group. They indeed grow people and i'm glad I attend...
  • The training is an excellent one. The topics were treated excellently and well understood.

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The Service Excellence & People Handling Skills Course
Customer Service, Marketing & Sales Training Courses

Introduction

A product or service without competition? None or may be very few. Little wonder then that from the customer’s viewpoint, it is the skills and attitudes of your people that make the difference! The people you serve have choices.

People handling is people interacting with people resulting in mutual benefits. Strangely, excellent people handling is one of those skills you will only notice when someone lacks it. People are your customers, colleagues, family members, community, strangers, etc. This training promises huge dividends.


Benefits of this training programme

  • A total quality attitude
  • Willingness to accept change: “The old way won’t sustain us”
  • Identifying which feelings get in the way of connecting with people
  • Knowing that excellent people handling skills are learn-able and apply-able
  • Ability to overcome barriers to top-notch customer service
  • The Ability to assess their performance when rated in terms of certain customer care factors
  • Knowing that potential is a terrible thing to waste
  • Taking control of situations rather than being a victim of circumstances
  • Knowing that good things still happen to those who excel in people handling
  • Ability to successfully handle ‘difficult’ people

Learning Points

  • Service excellence – A synopsis
  • The customer’s point of view
  • Managing the Moment of Truth
  • Recovery from Service Errors
  • "Customer satisfaction is my responsibility"
  • Dealing with difficult people
  • Teaming & Leveraging
  • Attitude & Values
  • Getting Out of Your Own Way
  • Cases, games & exercises

Who may attend

People dealing with people in and outside your organisation. Better still; all employees may attend because ensuring quality customer experience and handling people issues are the responsibilities of every contributor, line manager, team lead, supervisor, associate, etc.

Fraud Alert!!!


Beware of False Recruitment exercise, Improper use of BezaleelConsulting’s name and its e-mail address (bezconsultrw@yahoo.co.uk).


recruitment scamBezaleel Consulting Group, a strategic HR Consulting firm, has come to the knowledge of the false recruitment information allegedly posted by us in several media outlets, advertising job positions in an airline.

Additionally, fraudulent job offers have reportedly been sent via emails by individuals purporting to be the Human Resources (HR) Manager of Bezaleel Consulting, with the intention to defraud unsuspecting candidates.

Bezaleel Consulting hereby dissociates itself from such false job recruitment information and offer of employment contracts published in any newspaper, web sites, emails and others. Bezaleel Consulting did not make nor authorise any such publications.

Members of the general public are hereby notified that:

Do not make any type of payments for job vacancies. Any demand for such payment is unprofessional, unethical and ungodly.

Signed
Management
Bezaleel Consulting Group

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