Bezaleel Customer Care, Marketing & Sales Training Courses - Thinking Sales

Select A Course


Testimonials

  • I appreciate your workshop to be one of the best I have so far attended. I wish that your excellent performances should continue as far as the company exist.
  • Excellent course content and the examples discussed were excellent. In terms of delivery, most presentations were well structured.
  • The programme was enlightening. I appreciate the personal experiences that were used for illustrations.
  • I am extremely pleased with what I saw at Bezaleel Consulting Group. They indeed grow people and i'm glad I attend...
  • The training is an excellent one. The topics were treated excellently and well understood.

Write a Review

Thinking Sales
Customer Service, Marketing & Sales Courses

Introduction

If you aren’t into sales and relationships; What then is your job?


“Seizing the power of daring and caring improving sales turnover, customer loyalty, and revenue through Proactive Customer-Service ‘Selling’ (PCSS)”


“The biggest mistake some make is thinking they are not in sales. We are all in sales. The customer signs the pay cheque, and to get customers, you have to ‘sell them’ (i.e. helping them to buy what’s best for them)”


Benefits of this training programme

  • A shift from sales pitches to relationships
  • An effective mix of sales, marketing and CRM initiatives
  • Readiness to assist customers, even after the sales, to reach their business goals
  • Exposing the participants to elements of customer satisfaction
  • Inculcating partnering relationships habits in participants to facilitate customer loyalty, retention and advocacy

Learning Points

MODULE I:

  • The Winning Edge: Attitude is No.1
  • Persuasive Strategy
  • Team-working & internal service value chain

MODULE II:

  • Thinking Sales: A synopsis
  • What do people really buy?
  • Sales obsession vs. Marketing Effectiveness
  • Marketing communications
  • Relationships marketing

MODULE III

  • Proactive customer care
  • Partnering relationships
  • Recovery from service errors
  • The customer’s point of view
  • Managing the Moment of Truth
  • Closing the Customer Feedback Loop
  • Cases, exercises, role play, etc

Target audience

Your entire Sales team, marketing & relationships officers, ‘fronting’ and funds managers, and indeed all those in the role of improving revenue dealing with customers who have choices.

Fraud Alert!!!


Beware of False Recruitment exercise, Improper use of BezaleelConsulting’s name and its e-mail address (bezconsultrw@yahoo.co.uk).


recruitment scamBezaleel Consulting Group, a strategic HR Consulting firm, has come to the knowledge of the false recruitment information allegedly posted by us in several media outlets, advertising job positions in an airline.

Additionally, fraudulent job offers have reportedly been sent via emails by individuals purporting to be the Human Resources (HR) Manager of Bezaleel Consulting, with the intention to defraud unsuspecting candidates.

Bezaleel Consulting hereby dissociates itself from such false job recruitment information and offer of employment contracts published in any newspaper, web sites, emails and others. Bezaleel Consulting did not make nor authorise any such publications.

Members of the general public are hereby notified that:

Do not make any type of payments for job vacancies. Any demand for such payment is unprofessional, unethical and ungodly.

Signed
Management
Bezaleel Consulting Group

×